Delete Your LashedUp Account
This page explains how to request deletion of your LashedUp account and the personal data associated with it, what data is removed, and what we are required to retain. You can request deletion directly in the app or by contacting us — you do not need to reinstall the app to make a request.
Option 1 — Delete in the app
The fastest way to delete your account and data:
- Open the LashedUp app and sign in.
- Go to Settings → Delete Account.
- Review the summary of data that will be removed, then confirm. Deletion begins immediately and your account becomes inaccessible right away.
Option 2 — Request deletion by email
If you can no longer access the app, email us from the address associated with your account and we will process the deletion on your behalf:
Send a request to support@lashedup.app with the subject line "Account Deletion Request". Please send it from the email address on your LashedUp account so we can verify your identity.
We will verify your identity and complete the deletion within 30 days, and will email you to confirm when it is finished.
What data is deleted
When your account is deleted, the following personal data is permanently removed or irreversibly anonymized so it can no longer be linked to you:
- Your profile information (name, email, photo, and contact details)
- Your boats and trip records
- Your in-app notifications
- Bank account and payout credentials (deleted entirely for security and PCI compliance, if you are a mooring provider)
- Your business profile and mooring ball listings, if you are a provider
- Your sign-in credentials (Firebase Authentication record)
What data is retained, and why
Some records are retained in an anonymized form — stripped of information that identifies you — because we are legally and financially required to keep them, or because they are shared with another party to a transaction:
| Data | Retention reason |
|---|---|
| Reservation & booking history | Retained (anonymized) to preserve financial records, tax and accounting obligations, and the records of the other party to each booking. |
| Payment & payout transaction records | Retained by our payment processor (Stripe) and in anonymized form as required by law and for fraud prevention and dispute resolution. |
| Legal & audit trails | Retained as required to comply with legal obligations and to resolve disputes. |
Before you delete
If you have upcoming or active reservations, an outstanding balance, or pending payouts, please resolve these first. The app will warn you about anything that may block or be affected by deletion before you confirm.
Questions
For any questions about deleting your account or your data, contact us at support@lashedup.app. See also our Boater Terms and Mooring Provider Terms.